Performance Measurement of Healthcare: A Case Study for Pilot Hospital
International Conference on Intelligent and Fuzzy Systems, INFUS 2022, İzmir, Türkiye, 19 - 21 Temmuz 2022, cilt.505 LNNS, ss.400-408, (Tam Metin Bildiri)
- Yayın Türü: Bildiri / Tam Metin Bildiri
- Cilt numarası: 505 LNNS
- Doi Numarası: 10.1007/978-3-031-09176-6_46
- Basıldığı Şehir: İzmir
- Basıldığı Ülke: Türkiye
- Sayfa Sayıları: ss.400-408
- Anahtar Kelimeler: Performance measurement, Healthcare, F-TOPSIS, DEA
- Ankara Yıldırım Beyazıt Üniversitesi Adresli: Evet
Özet
© 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.Hospitals are more critical than ever in the current pandemic phase. Performance measurement and implementation of associated measures have a substantial influence on service quality in a hospital. The purpose of this re-search is to evaluate the performance of a pilot case study by combining Fuzzy-Technique for Order of Preference by Similarity to Ideal Solution (F-TOPSIS) and Data Envelopment Analysis (DEA). Additionally, the suggested methodology incorporates the group decision-making (GDM) approach. The paper’s application section illustrates how to use the integrated F-TOPSIS - DEA technique in a real-world healthcare management challenge. The suggested model is used to determine and compare hospital unit efficiency.