Business process management in hotels: with a focus on delivering quality guest service


Özdemir A. İ. , Çolak A., Shmilli J.

Quality and Quantity, vol.53, pp.2305-2322, 2019 (Journal Indexed in SCI Expanded) identifier

  • Publication Type: Article / Article
  • Volume: 53
  • Publication Date: 2019
  • Doi Number: 10.1007/s11135-018-0727-4
  • Title of Journal : Quality and Quantity
  • Page Numbers: pp.2305-2322