BUSINESS PROCESS MANAGEMENT IN HOTELS WITH A FOCUS ON DELIVERING QUALITY GUEST SERVICE


ÖZDEMİR A. İ. , SHMİLLİ J., ÇOLAK A.

6 th I C oS R eS S E International Conference of Strategic Research in Social Science and Education, 12 - 14 May 2017

  • Publication Type: Conference Paper / Summary Text