Hybrid Models for Vendor Selection Problem in Software Industry: A Pilot Case Study
International Conference on Intelligent and Fuzzy Systems, INFUS 2022, İzmir, Türkiye, 19 - 21 Temmuz 2022, cilt.505 LNNS, ss.288-295, (Tam Metin Bildiri)
- Yayın Türü: Bildiri / Tam Metin Bildiri
- Cilt numarası: 505 LNNS
- Doi Numarası: 10.1007/978-3-031-09176-6_34
- Basıldığı Şehir: İzmir
- Basıldığı Ülke: Türkiye
- Sayfa Sayıları: ss.288-295
- Anahtar Kelimeler: Fuzzy sets, Multi-criteria decision-making, Supplier selection, Speech to text
- Ankara Yıldırım Beyazıt Üniversitesi Adresli: Evet
Özet
© 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.Currently, real problems have more complexity. Therefore, solutions and topologies for these problems are also very complex, too. Providing a total solution for real life problems by one organization is almost impossible. At this point, working with the appropriate supplier for organizations are significant to make more agile, sustainable, and profitable products. In this study, alternatives are compared with considering twelve criteria. A combined approach of fuzzy and multi-criteria decision-making problems is handled, and a methodology is applied to find best speech to text supplier for a company from call center field. Because of the problem has uncertainty and subjectivity, the decision matrix is created with intuitionistic fuzzy methodology. Finally, solution is applied to a real-life problem.