The example of Ankara in pandemic communications “COVID-19 Crisis Centers” Pandemi iletişiminde Ankara örneği “COVID-19 Kriz Merkezleri”
Turk Hijyen ve Deneysel Biyoloji Dergisi, cilt.80, sa.2, ss.159-170, 2023 (Scopus, TRDizin)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 80 Sayı: 2
- Basım Tarihi: 2023
- Doi Numarası: 10.5505/turkhijyen.2023.54280
- Dergi Adı: Turk Hijyen ve Deneysel Biyoloji Dergisi
- Derginin Tarandığı İndeksler: Scopus, Academic Search Premier, CAB Abstracts, Veterinary Science Database, TR DİZİN (ULAKBİM)
- Sayfa Sayıları: ss.159-170
- Anahtar Kelimeler: call handling, COVID-19 pandemic, infodemic, pandemic communication
- Açık Arşiv Koleksiyonu: AVESİS Açık Erişim Koleksiyonu
- Ankara Yıldırım Beyazıt Üniversitesi Adresli: Evet
Özet
Objective: After the World Health Organization (WHO) declared the new coronavirus epidemic as the “COVID-19 pandemic” on March 11, 2020; the COVID-19 Call Center was established on March 15, 2020 within the Ankara Provincial Health Directorate. It was aimed to evaluate the works of the COVID-19 Call Center, which was one of the call centers established to answer questions from our citizens and to serve 24 hours a day, 7 days a week, in this study. Methods: The data of our descriptive study was collected between January 01, 2021 and December 31, 2021, and statistical evaluation, number and percentage distributions were made with Google Drive software reports. Results: Information about COVID-19 vaccines was requested in 5% of the calls incoming to the COVID-19 Call Center, 34% of the callers were contacts and 39% were positive cases. 25.39% of the calls were for PCR testing, 20.45% for information about the disease and 15.04% for information about the quarantine process. 18.514 cases (2.51%) whose conditions evaluated as emergency were referred to the hospitals by ambulance. Conclusion: It is necessary to gain the trust of the public by transmitting accurate, understandable and easily accessible information for epidemic management. The Ankara Provincial Health Directorate COVID-19 Call Center, which was created for this purpose, continues to contribute to the acquisition of accurate information by means of verbal communication by reaching the 7/24 at any time of the day.