Proposing a reference process model for the citizen-centric evaluation of e-government services


Tsohou A., Lee H., Irani Z., Weerakkody V., Osman I. H., Anouze A. L., ...Daha Fazla

Transforming Government: People, Process and Policy, cilt.7, sa.2, ss.240-255, 2013 (Scopus)