Enterprise Architecture for Personalization of e-Government Services: Reflections from Turkey

Erdem, Alpay; Medeni, Ihsan; Medeni, Tunc

doi:10.4018/978-1-4666-1824-4.ch017

Enterprise Architecture for Personalization of e-Government Services: Reflections from Turkey

Erdem A., Medeni I. T., Medeni T. D.

ENTERPRISE ARCHITECTURE FOR CONNECTED E-GOVERNMENT: PRACTICES AND INNOVATIONS, pp.389-411, 2012 (Peer-Reviewed Journal)

Publication Type: Article / Article
Publication Date: 2012
Doi Number: 10.4018/978-1-4666-1824-4.ch017
Journal Name: ENTERPRISE ARCHITECTURE FOR CONNECTED E-GOVERNMENT: PRACTICES AND INNOVATIONS
Page Numbers: pp.389-411
Ankara Yıldırım Beyazıt University Affiliated: No

Abstract

As there has not yet been enough work on enterprise architectures for fully integrated knowledge-based, highly-sophisticated (citizen-oriented) personalized services, this chapter aims to articulate a perspective to design architectures for the development and provision of sophisticated, personalized services. Doing so, the authors benefit from their knowledge and experience in the Turkish e-Government Gateway (eGG) and general e-Government services development and provision. First providing an introduction and background information, the chapter discusses the development of eGG services in Turkey, and then provides a visionary suggestion for knowledge-based personalized, citizen-centric e-Government. Among the suggested perspectives, an E-Citizen Decision Support System, and Entity-Utility and Information Flow Model could be useful for eGG development in Turkey and elsewhere.