Development and implementation of e-government services in Turkey: Issues of standardization, inclusion, citizen and satisfaction

Balci A., Kumaş E., Taşdelen H., Süngü E., Medeni T., Medeni T. D.

2nd International Conference on Theory and Practice of Electronic Governance, ICEGOV'08, Cairo, Egypt, 1 - 04 December 2008, vol.351, pp.337-342 identifier

  • Publication Type: Conference Paper / Full Text
  • Volume: 351
  • Doi Number: 10.1145/1509096.1509166
  • City: Cairo
  • Country: Egypt
  • Page Numbers: pp.337-342
  • Keywords: Citizen satisfaction, E-government, E-government Gateway, Inclusion, Integration and Interoperability, Standardization, Turkey
  • Ankara Yıldırım Beyazıt University Affiliated: No

Abstract

This paper discusses the development and implementation of e-government services in Turkey. With the background information about e-government in general, Turkish case of e-government initiatives is discussed with a specific focus on "e-Government Gateway Project". Issues of Standardization, Inclusion, Citizen Satisfaction, Integration and Interoperability are highlighted as current, hot topics and future prospects. Copyright 2008 ACM.